How much will shipping be if I purchase numerous items?
Shipping costs US$4 , anywhere in the USA , regardless of order size. and delivery ususally takes 5-7 working days
Who pays for shipping if I return a product?
In most cases, shipping charges for returns and refunds are your responsibility.
However, if you are returning an item because it arrived damaged, or there was
an error processing your order, Petpost will gladly reimburse you for postal
expenses.
Custom Duties
Possible customs duties and taxes that may or may not be applicable at any
time in your locality are not included in the cost of your purchase and are
your responsibility.
Payments
Your credit card will be debited in $NZ, which will , after exchange rate converison, be equal to or less than the quoted $US price.
Local & State regulations
Petpost Ltd sells only genuine , quality product, But it is the purchasers responsibility to be aware of any local or state regulation, that may apply to the purchase or use of such products, in their state,locality or country. Petpost Ltd is not liable or responsible for any breach of such regulations.
Advice given on this site is in no way designed to replace your Veterinarian's recommendations. Follow the directions of the manufacturer carefully on any products purchased from this site. Petpost Ltd cannot be held accountable for any claims made by manufacturers on their products. Petpost ltd will not be liable for any adverse reactions on any animal or person from the recomended use or otherwise of any product. If in doubt about the suitability of any product for your pet, please consult with your Veterinarian first.
What happens if my order is damaged or lost prior to delivery?
Petpost will take full responsibility for damage or loss incurred on ordered
merchandise prior to delivery
Out of Stock
If a product is temporarily out of stock we will contact you by email and inform
you of an expected delivery date. You can then cancel your order if desired
Order by email
Feel free to place by email to info@petzpost.com an obligation free order
and we can email you with a quote on delivery charge.
Delivery [ IN $USD ] Standard Air Delivery Rates
- Delivery BY AIR - $4 USA
- ORDERS OVER $100 FREIGHT FREE
- Canada $6.00
- Australia $7.5O
- South Pacific $7.50
- East Asia $7.50
- North America/USA $6.00
- UK/Europe $7.00
Delivery normally takes 4-10 days, excluding weekends and public holidays,
and any border delays.
For a definite quote of delivery costs in $YOUR CURRENCY , please email us
at info@petzpost.com with your anticipated order or ask for a quote before
processing of your order in the delivery instructions space on checkout.
Manufacturers Warranties and Promotions
Any Manufacturer warranty or Product Promotion that may apply from time to time, in your locality/State/Country , may not apply to products purchased internationaly from PetzPost Ltd.
What do I do if I wish to return a product?
Should you wish to return a product for exchange or refund, simply enclose your
details and reference number, along with the product and send via pre-paid and
insured mail to the following address.
Petzpost Ltd
Po box 98832
South Auckland Mail Centre
Auckland
New Zealand
ATTENTION: RETURNS OFFICE
Or contact
Ph: 0064 9 2786997 Fax: 0064 9 2793380
Payment
You can pay online with confidence with our fully secure shopping cart software.
If you prefer you can print out our order form and fax credit card details to
0064 9 2793380
Money Back Guarantee
If you are not satisfied with the products you receive through Petzpost, You
can return them, in original condition & packaging , within 21 days and
we will send you replacements or a refund [ of purchase price less delivery].
To return please repackage and affix appropriate postage. This guarantee applies
also to international orders, providing that products are returned to us in
original condition within 28 days.
Our Products
We have taken care to research and offer only quality and effective products,
for your peace of mind. We have exclusive products, local hand made products
as well as products from large and small, domestic and international suppliers.
If you know of something you would like us to source for you, please email us
TextTextjanet@petzpost.com | 
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